Studio Policies

No refunds. All sessions are non-refundable but are transferable to anyone else.

48-hour cancellation policy for machine sessions. The studio is small and late cancellations have a major impact on the success of operations; please understand my need to be strict and consistent in applying this policy to all clients. Cancel any session or class  (or workshop before the first sessions starts) within 48 hours and it will be returned to you for use at another time. Cancellations made with less than 48 hours notice will be charged the full cost of the session, class, or workshop. This allows me to effectively maximize studio/machine time and keep it running smoothly.

Expiry. All GYROTONIC® purchases, including sessions, classes, workshops, and gift cards, unless otherwise noted are valid for 4 months from the date of purchase.

Inclement Weather. The Unravelled Self will be open rain, sleet, snow, or shine unless it’s just too dangerous for road travel. If the studio is unexpectedly closed, announcements will be made on Twitter and the Facebook page, and I will try to reach the day’s scheduled clients by email, text, and/or phone. Purchased sessions or classes that are cancelled by The Unravelled Self will be rescheduled as soon as possible.

Minimum number of people. A minimum number of people (usually 4) is required for workshops or classes to proceed. You’ll be contacted via text, phone, or email should a class be cancelled. Classes and workshops are on a first-come-first-served basis.

Prices. Prices are subject to change at any time and are reevaluated regularly to adjust for emerging peak times and seasons during the startup phase of the business. Purchased packages will, of course, be honored at purchased price. Note: Discount percentages listed on the website are off the base rate (solo, one hour) and are close approximations, not necessarily accurate to the exact decimal, but are rounded down to the clients’ advantage.

Privacy and Security. The Unravelled Self will never share or sell your email addresses and, in fact, endeavours insofar as possible to keep its client list entirely private. Have a look at the Privacy Policy and Terms & Conditions.

Data security. Keeping your data secure is a top priority. Most client information is held in the online booking software (frontdeskhq.com) that uses the most advanced security protocols and hacker safeguards to defend its data centers. While no system can guard against every potential hazard. Newsletter subscriber data is stored by MailChimp.

Personal Property. The Unravelled Self is not responsible for lost or stolen property. Please place any valuables in the cubbies available in the main studio. Don’t leave anything in the office or change room.

Cell phones and photography. Feel free to check devices if necessary. It’s pretty casual here.

Photography is prohibited in the studio. Most clients prefer privacy. Also, GYROTONIC® Headquarters actively restricts the type of images that can be shared freely as part of my licensing agreement. That’s not to say no photography is permitted! From time to time I may ask to take a photograph for social media (and would post only with your enthusiastic permission!), or if you’d like me to take a picture of you, please do ask.